Nina is the face and energy of our showroom,
She continuously goes above and beyond to ensure that everyone that walks into our Centre feels welcome and special regardless of the reason for their visit,

For those customers that purchase, Nina makes sure every handover hamper is personalised and special to each customer by ordering and building their unique gift and also ensuring she is on hand for the big reveal too.

Nina also makes sure our aspirational visitors are also well looked after and that they receive the full Aston Martin Nottingham experience too, with no request being too much trouble.

Some people may think she is only doing her job but I can assure you she completely surpasses the expectation of the role and creates a real Celebrity Service and luxurious feel for everyone regardless of their status.

This customer is rarely a smiler, not much interaction and can be rather dour, definitely not a hugger if you know what I mean? Returns every year, but whilst never reluctantly, rarely seems to be happy about it; I don’t think it’s this business, you get the impression with some people that this is just their chemical make-up.

Anyway, Ashley remembered last year that Stuart (fiercely Scottish) came in on St Patricks day, which also happened to be his Birthday. It genuinely couldn’t be any worse patronage for a Scot! He complained, a lot, about it. He also remembered the only thing Stuart got excited about was his love of a whisky tipple.

Returning this year Ashley vividly remembered the conversation and his demeanour. So, rather tongue in cheek bought a Happy St Patricks day card, but on the message inside, added…

“and also, Wishing you a very Happy Birthday, thank you for your years of custom and loyalty, Ash and the team @ Aston Martin Nottingham..

…I thought you’d appreciate the card as I recall how delighted you were to share your special day with the Irish ;-)”

He also included a very nice Single Malt Scottish whisky to dull the pain.

Stuart sent a lovely e-mail with smiley faces – -which you never get from him!!! He also referred to ‘himself’ as Boomerang which he had commented on given a few mechanical problems his car had experienced resulting in some more frequent visits than would be ideal.

Gentlemen, Just a quick note to say a massive thank you for your very kind gift! It was a total surprise and definitely put a smile on my face. (For once) 😂Thanks again, it meant a lot to me. Love, Boomerang 🪃 😂
–

Jake had collected our customer’s vehicle from home on his way to work in the morning. During the conversation, the customer had outlined their plans for the day as it was his wife’s Birthday. They had planned a champagne breakfast at a nice restaurant in Derbyshire. This customer had spent circa £4k with us in the last two years.

Jake called the restaurant and agreed for the account to be settled by our accountant (circa £70.00). When the customer asked for the bill when they had finished, the waitress announced it had already been taken care of by Aston Martin Nottingham. Both the customer and his wife were overwhelmed and called from the car park to say that nothing like this had ever happened to them before! Absolutely delighted.

Overwhelmed, delighted and made a special day even more special.
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I would like to recognise the hard work Ashley Carey puts into his everyday job. I am often in charge of following customers up on their service bookings and on most occasions, there is a positive compliment regarding Ashley’s customer service. He goes above and beyond to a standard where a customer goes out of his way to thank him. A G-tech was recently carried out on a customer’s vehicle and Ashley took it upon himself to then apply a coating to the tyre to blend in with the rest of the vehicle.

An example of feedback emails from customers are as follows:Dear RebeccaThe service I received was excellent and Ashley Carey is a credit to your organisation. Kind regardsMel Barrett07976 081010Hi Rebecca As always, the service at Aston Martin Nottingham is first rate and something that I do recommend to friends and colleagues, at every opportunity. Kind regards Simon Lawrence
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We recently had a call from a brand new customer to inform us he had broken down on the approach to the M6 Junction.

Realising he could potentially be stood on the hard shoulder awaiting collection, our Sales Exec Shazard Anwar set off immediately with a DB11 Volante demo car. He arrived as expected sometime before the recovery which was to the surprise of the customer who was swiftly on his way with little disruption.

What he hadn’t shared with us as he and his wife were travelling to a wedding so you can imagine how pleased he was with the service.

The customer commented that this action was above his expectation and was a consideration in taking the car back when his initial thoughts were rejection.
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Oliver was dealing with a couple who required a lot of nurturing throughout the sales process, he took lots of time to find out about the history of the car including sourcing all of the service history and presented these on handover to the customer.

They were delighted with the service received from Oliver and sent in this email:

Oliver, I have just returned home from Nottingham with the biggest smile on my face! It was a terrific drive and I felt totally at one with the car. I simply love how it cruises quietly on the motorway and yet, when you want some action, it comes alive in sport mode. So I just wanted to thank you for making today a very special day.

Thank you for your patience with me, thank you for helping me on all the paperwork, and thank you for what I can only describe as the whole experience of buying a car at Aston Martin Nottingham. I really appreciate your attention to all the requests I made and for both myself and Teresa, it was a first-class handover. In short, a day I will cherish and remember for a very long time.

Simon has received great feedback from Mr S for prospecting him from the renewals list. Mr S was not expecting a call or intending to replace his DB11 with a new one but, never the less, Simon called him and put a great deal together.

Mr S is now happily driving around in his new car!

Well done Simon.

Hello, Gentlemen

Just a quick note to thank you for your initiative in pursuing this deal. Whilst there are the obvious commercial objectives you look to achieve the reason for this note is because the car is an immense step up from the last one.

I have still only done 50 miles yet it is quite evident that there are elements of racing heritage in the uprated suspension, handling and engine. It does need a certain way of handling in the damp!

Our nomination this month is a regular ‘Making it Special’ Star. Saj from our Sales Team continuously goes out of his way to ensure his customers receive the best level of service.

Recently, he had a customer in who also decided to bring his beloved pet Cockapoo in. When the customer came to collect his car, upon handover Saj presented him with a bespoke Aston Martin dog collar and bowl for his dog! The customer was just thrilled and couldn’t believe the attention to detail that had gone into his whole buying experience. He was so happy he asked to speak to the Head of Business on the day and explained he had purchased many high-value cars in his time, but never have he received the level of service that Saj has provided. He then continued that Saj was always available to answer any questions he had (even after office hours), he was thorough and kept him posted at each stage. He’s an asset to the business! Alfie (his Cockapoo) is also thrilled and is very stylishly showing off his new collar on his walks.

Well done again Saj!

We received the following feedback from a happy customer who Jake looked after recently:

My experience at Aston Martin Sytner Group in Nottingham was a pleasure! My Aston was booked in for a service and was done on the day in a timely, professional way. All the staff and mechanics were very friendly and helpful.
– Mr L

We recently received this email from a very happy customer, well done Ashley!

Originally, my vehicle was planned for a collection and delivery, but Ashley was keen for me to see the vehicle in pristine condition and, whilst we tried very hard to find a suitable slot to return the vehicle, with the weather being so wet and changeable over the last 2 weeks, we finally decided to pick the car up from the dealership. I have to say the service and level of attention provided by Ashley and his team was excellent and I was delighted both by the service and the work carried out, particularly the detailing and the quality of the finish.

It was an added bonus to be able to visit the dealership as I hadn’t had the opportunity until now and it is obviously a very impressive showroom!

Once again, I would like to thank Ashley for the fantastic service he provided. His desire to ensure the car was handed back ‘as new’ and his passion to ensure I was completely satisfied really was superb!

Oliver was recently dealing with a customer, Mr S, who purchased a car from us. The customer wrote in regarding the experience that he received.

From start to finish, my experience at Aston Martin Nottingham was first class. Everyone there made me feel welcome and their professional approach was exceptional. I would definitely recommend this showroom and the staff to my friends and potential buyers. Special mention must go to Oliver and the lovely ladies on the front desk.
– Mr S

Saj consistently gets fantastic comments from customers regarding the level of service he provides. Saj regularly comes in on his days off and works out of hours to ensure the customer receives the best level of service. He is attentive and always puts the customer needs first.

Saj was brilliant from the start. The aftersales has been excellent. Highly recommended. I was blown away at the level of detail Saj went into to make the experience memorable. He would respond to all of my queries in such a timely manner, which I have not experienced at other dealerships before.
– Mr E

Holly has spent a considerable amount of time unravelling a private plate transfer that had gone very wrong from a car one of our customers hadn’t purchased from us.

The customer was delighted she took on the task without hesitation irrespective of where the car came from.

Well done to Holly.

We received a call from a customer who unfortunately couldn’t get his Aston Martin out of his garage due to a flat battery. Michael took it upon himself to call in at the customer’s house on his way home from work and got the customer’s car started. The customer was very pleased with the personal ‘at home’ service he received.

Our nomination this month is Teddy Reddish, for the outstanding job she does on a daily basis. One particular occasion that prompted this nomination was when a husband and wife came in to purchase a new car. He started chatting to Teddy and informed her that his family was going through a difficult time as his wife has MS. The customer had to delay picking his car up as his wife wasn’t feeling very well, so Teddy decided to make the handover day extra special by arranging a surprise bunch of flowers.

The customer and his wife were thrilled at the gesture!

Excellent service from Sajid Mian. Nothing too much trouble for him. Not a hard sell either but he made the process very straightforward. Not unreasonable to expect great service when buying expensive cars but that doesn’t mean it always happens! Reception at AM Nottingham excellent as well.
– Mr J

For a second time in a row, our nominee is Michael!

A customer’s vehicle broken down in an underground car park, and Michael left home early and drove to the customer’s location to carry out the vehicle battery replacement on site. The customer called back and was very pleased with Michael’s ability to quickly resolve his issue.

Michael never shies away from tending to customers’ needs, even outside of normal hours. Recently he attended to a customer’s property approx. 50 miles from the dealership to change a faulty battery. The customer’s recovery agent was unable to attend due to the vehicle location and limited access. Michael made the 3 hour round trip to fit a new battery and keep the customer mobile.

The customer was very pleased with the level of service he received from Michael.

Victoria recently joined our team as a Host, covering a Maternity Leave.

Victoria has instantly embraced the Aston Martin ethos and is providing customers with a fantastic level of service. We have already had a number of comments from customers, who have said how helpful she has been.

Well done Victoria and keep up the good work.

Mr D decided very late leading up to Christmas to purchase a present as a reward to a long-standing member of his team.

Although he had assumed he had left this too late, the team at Aston Martin Nottingham found a suitable vehicle elsewhere and Greg made all the arrangements to collect and transport the vehicle, get through the workshop checks as soon as it arrived, and it was ready to hand over to the customer within 36 hours of making the initial enquiry.

Mr D expressed he was amazed has easy the whole purchase process had been and would consider treating himself to a used Vanquish at some point in the new year on the back of his experience.