The team at Bentley Leicester have worked with the local charity, Leicester Cares, for several years. So when we found the head of their charity, Monica Stark, was retiring after 13 years we wanted to ensure she received the celebration she deserved.

Tim Flood, Driver, volunteered to surprise Monica by picking her up in a Mulsanne and chauffeuring her to and from her retirement celebrations. Tim offered to do this in his own time and his efforts were very much appreciated by Monica. She commented “I was absolutely thrilled and it made the most perfect start to my retirement celebrations.”

Birthdays are a special time for many and last month Roy went the ‘Extra Mile’ to ensure his customer had a birthday to remember!

Mr Crossley purchased a pre-owned GTC V8 S from Roy which he offered to deliver down to London at the customers convenience. The customer was thrilled that he didn’t have to drive all the way to Leicester on the Friday afternoon, which also turned out to be his birthday. Upon hearing this Roy arranged for a personalised cake, finished with the customer’s name and Bentley Logo. He even remembered the customer’s favourite colours were silver and blue so ensured the finishing touches on the cake included this.

The customer was delighted with the effort Roy had made and was overwhelmed with the cake and service provided! This was the first Bentley Mr Crossley had purchased from Bentley Leicester and highlighted that he would recommend us to all his friends!

Well Done Roy!

During his recent visit to Bentley Leicester, Mr Collin Simmons took the time to speak to both our Head of Business and Aftersales Manager to compliment the exceptional level of service he receives from James each time he visits. Mr Simmons normally drops his car off before heading to the office, and James will always make the effort to arrive early to ensure he is there to greet Mr Simmons.

James also recently arranged a visit to Bentley Motors, chauffeuring Mr and Mrs Simmons and personally hosting the whole day. They were blown away by the attention to detail and shortly after purchased a used Flying Spur. Mr Simmons regularly comments that although he does not live locally to our dealership, he will always use Bentley Leicester, primarily due to the service he receives from James.

Our Lamborghini Sales Manager Paul Quickfall was in Italy on a factory visit. A new customer to the business visited the showroom enquiring about buying a used Gallardo. Our Trainee Sales Executive, Vinesh Mistry, discussed various options with the customer, as we did not have a suitable car in stock. Having ascertained that he was focussed on a monthly payment rather than the price of the car Vinesh introduced Rob Watson our Business Manager to him. Vinesh remembered a discussion from a morning meeting where the strength of Huracán residuals had been discussed. It transpired that instead of a 12 plate Gallardo, the customer could afford a 65 plate Huracán with the same monthly payment.

When the customer took delivery he made a point of talking to our Head of Business about how professional and attentive Vinesh had been and what a credit he was to the business.

Pembe and Georgia recently took over as our Front of House Team and have since set an exemplary standard of service, which has been consistently noticed by visitors to the dealership.

They have taken ownership of the Front of House area, ensuring all areas are maintained to the highest standard and always focusing on providing all customers with the best customer experience. From the moment customers walk in, they are greeted at the door and made to feel welcome and valued. Their attention to detail has been noticed and commented on by many customers; from remembering the customer’s name to arranging lunch, the duo have truly set an example of what a famous welcome should look like. They have become a great addition to our team and their proactive yet warm approach has made them popular amongst colleagues and customers. Their passion and enthusiasm for providing a memorable customer experience has made them our nomination for this month.

Our nomination for this month is Daryl, for not only providing an exceptional standard of service to customers, but for also proactively undertaking additional tasks during absences to help the rest of the team. With our GSM away on holiday, Daryl took on additional work to ensure the sales department continued to run smoothly, assisting other members of the sales team when required, ensuring the showroom was always presentable and adhering to brand standards, as well as continuing to excel at his own role.

When it comes to his customers, Daryl always goes out of his way to ensure they receive the highest level of service. There have been several occasions where Daryl has travelled to meet a customer outside of working hours to ensure the customers’ buying experience was as convenient as possible. We regularly receive comments from customers praising his attention to detail and the unique service he provides, which make his customers come back over and over again.

We recently received this feedback from Sanjay at the BMW Contact Centre who said ‘One of my team just sent me this, it’s her partner’s cousin that two of your team helped…Great service by Bentley Leicester!’

A lady was on her way home from the hospital and her Maserati got a flat tyre, not just a puncture but was completely flat. She rang the RAC and was not feeling confident with the way the call handler dealt with her call so was starting to worry. Two men stopped to check if she was OK and then proceeded to help her get her car back on the road so she could get herself and her son home safely. All the time they were with her she felt the worry and panic that had been brewing up easing. So who were these local heroes? Rick and Tim from our dealership team.

She posted what had happened on social media and has since been into the dealership to say thanks in person for the help she received and give them a bottle of wine each.

James was nominated by Mrs Lefley who works for the local council. She had just had some work done on her Vauxhall Corsa’s brakes and as she was passing, they were overheating so she pulled into the dealership and asked for help.

James offered her a drink and to call a taxi but she was in a hurry so he cooled her brakes down with water to allow her to get on her way. Mrs Lefley was so pleased with James’ help, she took the time to send in the following email via our website:

“I would like express a sincere thank you to the friendly reception staff and the man that helped me today when my car had mechanical issues. I am aware I am not a customer but felt that a thank you was deserved!”