Mr P, who had owned his new Bentley GTC for 4 weeks contacted us to say a rattle had become apparent in his driver’s side door. We arranged for Martin to attend his address to see if we could rectify the fault rather than bring the vehicle in from the Lake District.

The day after the visit was arranged Mr P rang to say a motorcyclist had knocked off his indicator lens on his driver-side wing mirror. Martin organised the replacement part to come into stock and advised he would fit it at the same time. When Martin attended Mr P’s house, he rectified the rattle and replaced the indicator lens. Martin then noticed marks on the mirror housing caused by the motorcyclist so proceeded to get some t-cut and polish from his car and clean the mirror housing.

Mr P was delighted as it looked like new again.

I wanted to nominate Andy Baker one of our Technicians for going beyond the call of duty.

We received a call from David Harrington regarding a very good customer of the Group whose wife’s car had a flat battery.

The customer had bought a 911 from Guildford (because we didn’t have one available at the time) and contacted them to organise Porsche assist to go out to her. They diagnosed that it needed a new battery but the driver wouldn’t recover it and Guildford said they couldn’t do anything for them because they were too busy.

Michael Elliott phoned the customer and Andy Baker volunteered to drive to their house (45 minutes away) after work and fit a new battery and drop off a battery trickle charger for them.

As the battery had not been kept topped up due to lack of use, it wasn’t covered under warranty. We fitted a new battery for them and paid for it as a gift.

Andy deserves recognition as he really helped the customer out when her selling dealer wasn’t willing to help.

Thank you, Andy.