Victoria recently joined our team as a Host, covering a Maternity Leave.

Victoria has instantly embraced the Aston Martin ethos and is providing customers with a fantastic level of service. We have already had a number of comments from customers, who have said how helpful she has been.

Well done Victoria and keep up the good work.

Simon has been nominated for his commitment to helping the team deliver a fantastic service to our customers. He’s always in early and staying late to ensure all cars are prepared and ready when they are needed and frequently comes in on Saturdays to assist.

He really puts the customers at the heart of what he does and deserves to be recognized for his contribution. Well done Simon!

I took delivery of a new Continental GT just before Christmas. The experience from enquiry to delivery was incredible. The car is the best vehicle in the world, and the experience Bentley Leicester and the professionals at Crewe left me with was so good… I was reduced to tears. I feel like the most important person in the World. Though I’m very ordinary, I will bask in the afterglow of this for a long time. On the back of the experience, I have ordered a GTC for my lovely wife. She deserves such a car and to enjoy the special service I’m sure all their customers get!

One of our customers suffered a serious fuel leak on their Continental GT inside their garage. Darren went out to see them and check the fault. Once he got there he found that there was fuel all over the garage floor that had leaked from the fuel filter. The customer’s wife was really upset as the smell of fuel and fumes in the garage really scared her.

Darren not only fixed the fault and thoroughly cleaned the garage floor but called his mother who lived locally to the customer and got her to get some chocolates and flowers. He then went to his mother’s, collected the items and drove back to the customer’s house with the gifts.

The customer was delighted and immensely grateful for the thought and effort that Darren had made.

Mr R took delivery of a Ferrari 488 Challenge car from us but had no technical support in place when he wanted to track the car.

Jack volunteered to go to Silverstone in his own time to help support John for the day. He set the car up and gave advice on how to use the car. He was there for the day with Mr R.

I just wanted to thank Jack for his professional help and advice at Silverstone. He went out of his way to ensure we were all set up and safe. He's a real credit to your business.
– Mr R

This month we would like to nominate Anna for her excellent work in creating a warm and welcoming atmosphere at Graypaul Nottingham.

Since Anna has started with us, she has really thrown herself into the role, ensuring that anyone who walks into our Nottingham showroom is welcomed and put at ease straight away. Customers have been extremely complimentary in the way Anna has handled them and this shows in the feedback they have given us.

The buzz that Anna has created means we now find our clients not only visiting us when they need our services but popping in for a coffee when they are in the area.

Keep up the great work Anna.

Excellent, always greeted by name.

Dealt with many dealerships in the past but Graypaul Nottingham is in an outstanding league of its own!

The hostess Anna represented the company very well.

I was greeted professionally and warmly. I was made to feel at home with the offer of a drink.

The receptionists were smiling and created a great first impression.

A great example of inter-division teamwork. During a conversation with a VIP client, Tim Reed and Roy Coates of Bentley Leicester identified a slim opportunity that would need immediate and significant action if the division were to be successful.

The client had mentioned they were buying a Ferrari F12 from a business not in our group, but there was a delay seeing the car, and the client was slightly frustrated. The client was referred to James Hopkins who sprang into action. It was Christmas week and after lengthy conversations, the client was not prepared to place a deposit, wanted the car transported by truck to Cheltenham for the sales presentation. After good rapport building, James persuaded the team to invest in the possible sale and the vehicle was trucked as requested.

The car was on sale or return so James had to negotiate the purchase and sale with Christmas approaching very fast. The deal was agreed but the final twist was it was required for Christmas day and with insufficient time under normal circumstances for the car to be prepared, James worked brilliantly with the service team to put a team of technicians on the car and get it prepared in order to meet the client’s expectations.

One of our customers booked a collection and delivery for their Porsche to be dropped off to us for an MOT but while being tested, we discovered that the car needed some work carried out to get it through its MOT. This was an issue, as the customer had been explicit in saying they needed their car back the same day and the technician would be working on it right up until the last minute and ended up working on later to get it finished.

When Alistair was approached about working later to deliver the car back he never hesitated in agreeing to do so. Alistair stayed until 7pm waiting for the work to be completed and then did an hour and a half round trip to deliver the car back to the customer who was delighted we had managed to return it back to him! Well done Alistair.

Shaun had some great feedback from our customer, a Chief Forensic Pathologist and also a voluntary Emergency Response Paramedic for the East Midland Ambulance Services.

Shaun spent time going through the work order 48hrs prior to pre-order any parts needed, he then ensured that this was a top priority as soon as it landed and turned the car around in record time, ensuring it was back on the road and able to assist in saving lives ASAP.

Can I just say thank you again to both of you and all the mechanical team at Porsche for helping me so fast last week. It made such a difference to not only me but the population of Leicester. Within 1 hour of picking up the car, I attended the first of several life-threatening emergency incidents that I was sent to over the weekend. Getting me back on the road assisted a number of members of the public. Thank you again for everything you do. Have a great Xmas.

When we had our showroom and office refit and changes to corporate identity, Graeme helped to relocate furniture across the dealership so that it was a seamless transition from a customer perspective. He helped to utilise all of the old cabinets so that we could more easily store customer records.

Graeme always steps in to help drop customers to the station or arranges to pick them up, in addition, he helps both the Sales and Service teams to drop cars off to customers. All round he is a real support to all departments in providing a high quality customer service.

A service customer, Mr S, was on his way to the Centre to drop his car off to us however he was stuck in heavy traffic due to an accident. Rob stayed until 7pm for Mr S to get here and this was Rob’s first day with the company! The customer was very grateful that there was someone here to look after him when he arrived.

Another example of Rob’s excellent service was one Saturday, a customer was bringing their car in for a service and hadn’t mentioned that an MOT was required. Our MOT test centre isn’t open on Saturdays so Rob had arranged for another test centre to MOT the vehicle and paid for this out of his own pocket. The customer was really pleased with the service and has confirmed that due to Rob going the extra mile he will continue to use our servicing and MOT for years to come.

Mr T had an issue with his car and contacted Tony. Tony arranged for Mr T drop the car in where he inspected it with Tony gave him all the reassurance he needed to the point that Tony arranged for Mr T to have a Macan demonstration, whilst he left his car with us to repair.

Tony was thinking of the bigger picture and absolutely delighted the customer.

The overall impression from the day was that the car had been expertly maintained and that I was valued as a customer.
– Mr T

Mr S had purchased a Flying Spur from Kenneth and after he picked up the car, went to a shopping centre on his way home. When he returned to his car, he noticed a ding on the side where somebody had clearly opened a door on to his car. He called up the dealership quite upset, however, Kenneth organised a Dent specialist to go out that evening. Kenneth met the customer and the dent master at the customer’s home address to ensure that the work was carried out to the customer’s satisfaction.

The client was very happy that Kenneth had managed to organise this at such short notice, and so late at night. It was 8pm before the work was complete.

Mr S was so pleased with the service he received that he has consequently placed an order for a new Bentley Continental GT with us.