Holly has spent a considerable amount of time unravelling a private plate transfer that had gone very wrong from a car one of our customers hadn’t purchased from us.

The customer was delighted she took on the task without hesitation irrespective of where the car came from.

Well done to Holly.

Annabelle has done a fantastic job to assist us in improving our customer satisfaction ratings so far in 2019. She is attentive and genuinely interested in giving our clients an excellent experience while in the business. She always goes the Extra Mile to make their visit memorable and we get regular commendations about the quality and efficiency of the service offered within the business.

I would like to take this opportunity to thank you again, Ivan, for a great hand over yesterday. The Bentley was presented perfectly and thank you for sorting the tracker and fitting a new battery.

I am pleased to let you know I arrived home safely after having to take a diversion through Leicester due to an accident on the A46. I now know the Bentley inside and out and it is a fantastic car.

Mrs C would also like to thank you for her gift and the Bentley Cap. She said the white is the perfect colour.

Thank you once again for all your support in purchasing my Bentley and please pass on my thanks to Rob.

I look forward to seeing you again.

– Mr C

Roy recently collected a customer’s Bentley and the customer mentioned he has recently undergone brain surgery meaning he is unable to drive his car for several months. He also mentioned his wife has been very poorly. Roy took note of this, paying particular care and attention to the customer. He then arranged for the customer a receive a get well card, which came as a huge surprise to the customer.

The customer called in to the dealership to compliment Roy and request that we thank and recognise him for the joy this simple gesture had brought to himself and his wife.

Last month, we had a customer who had purchased a new car from sales. The customer needed the car for a Friday, as he was leaving the country in his new car (Bentayga). The deal somewhat depended on this being the date he took the car. However, aftersales only found out about this on the Thursday. The work required to swap this kit was around 20 hours.

Emily and I put a request out to see if anyone would be willing to help make this happen. Jack and Liam immediately put their hands up and offered to work as a team to remove the body kit from one car and put it onto the sold car. So, at 5pm, when everyone else was leaving, they got the two cars in and started the tiresome task of stripping the bonding agent to remove the kit from the first car.

They worked together on the body kit until around 10pm, when they called it a night. By the time we all arrived at work the following morning they had completed the swap and the sold unit was waiting by the valet bay to be cleaned and delivered to the new customer.

They finished work at 10 pm on the Thursday night and started again at 6am the following morning to make this happen. Between them, they carried out a 20-hour job in approximately 7 hours.

Without their help and commitment, the customer surely would have been disappointed and we can’t be sure the sale would have gone ahead at all.

Daniel took a call from a Mr A who needed to leave his car here for service. He wanted to leave it here at 5 am as he was flying out and had no way of getting it to us. Daniel offered to come into the business at 5 am to meet the client to ensure his car was safe and not left outside the business. Mr A couldn’t believe that someone was prepared to put themselves out to the extent Daniel did.

Here at Graypaul, it is also the future customers that we try to ‘Make it Special’ for. A young boy and his dad came in to have a look around the showroom during half term. Our host, Michelle, greeted them and it was clear that he was car-mad. Michelle took the time to show him around and made sure the boy left with a gift to remember his day. The day after we received the email below from him. Looks like Michelle has successfully converted him from Lamborghini to Ferrari!

Well done Michelle!

My name is Iain and I’m 9 years old. Today my Daddy took me into Graypaul Nottingham to visit and see some of the cars that I own on my Xbox. I play Forza Horizon 4 and my favourite car brand is the Lamborghini. When we came into the showroom there was a lovely lady, Michelle, who let me sit in some of the cars and have my photo took, she made me feel very special and gave me a pack all about the Ferrari 488 Spider. I love the folder and I’m going to read all about the car with my Daddy. The lady knew lots about cars and I really enjoyed spending time with her listening about all the different cars. When I’m older I want to be a racing car driver or a pilot so when I have saved enough money I will be back in to buy my favourite Ferrari. Thank you for today.
– Iain

8 years ago IT and Classic Parts started to develop a new customer and management bespoke Sytner computer system. The project turned out to be extremely complicated and on the 1st of July, we launched phase 1, the customer website, which can be seen here.

Only one Sytner team member has worked on this project from the beginning to now, Kim Saul. The contribution to ‘Making it Special for Classic Parts’ global client base is massive and we thank her for her contribution.

A distressed mother had called in and asked if we could help her daughter to arrive at her prom in style, as the rest of her class had booked a party bus to go to the Prom but her daughter had been excluded from the offer. The girl was distressed that everyone was going to the prom on the Party Bus except her.

The mother called Porsche Glasgow and asked if she could rent a car to get the girl to Prom and ‘Make it Special’. As this is not something we can do, Katie (Marketing Executive) asked the Sales Team if anyone could help as the request was local and the girl loves driving past the Centre and admiring our cars. Ross offered to give up his Friday night and make the arrival special for the girl.

He picked the girl and her father up in our Panamera GTS took them on a local tour and stopped for the girl and her father to get pictures taken. He then dropped the girl off at the Prom and the family were delighted that Porsche Glasgow went the Extra Mile to make their daughter’s prom such a memorable experience for them.

We had two very happy customers who had recently purchased a brand new Boxster send in this email regarding the excellent service they received:

Thank you all so much. What a wonderful experience buying a car (with such ease) from Porsche Leicester. It was great to meet you all but even better to be treated like a Queen! An experience I won’t forget. Thank you for my card, my flowers, my Jo Malone, my photo frame and photo, my key box and grey key ring, and the fabulous morning tea and strawberry cream cake, it was very much appreciated. Be sure we will shout your praises far and wide, what a team!
– Mr & Mrs N

An East London customer was travelling down to the Goodwood Festival of Speed and had an issue with his 911 and popped in on Saturday morning.

The vehicle was not drivable and he was faced with recovering his vehicle back to East London and missing Goodwood.

Michael leant him one of our Audis so he could continue on his journey and enjoy his day.

He arrived this morning and was so elated with the level of service he has opted to allow us to repair the vehicle and some other additional work to the tune of £1000.

Steve was dealing with a customer who was stuck in London on a family emergency and unable to get his car to the Centre as agreed for his service and MOT.

Steve was the only manager available at the time to deal with Mr X and straight after work got the train and met Mr X at his home and took the car away for him ensuring his service and MOT were completed on time. The car was then delivered back to the customer. Mr X was delighted with the service received and has consequently placed an order for a new Porsche.

We’re nominating Jordan for all his excellent feedback on PPR (customer survey). We have had numerous positive returns since Jordan joined us, with many customers choosing to give personal comments about him.

A customer, Mr R requested a call from myself after giving excellent feedback on a survey for Jordan. When I contacted the customer, he expressed further praise for Jordan and wanted to ensure he got his recognition.

Well done Jordan!

Jordan went above and beyond my expectations. He proved to be most receptive, helpful and accommodating. Thank you so much to Jordan for his friendly, enthusiastic nature whilst dealing with me. A great member of your team. Thoroughly enjoyed the whole experience. They made it easy and uncomplicated. Have had very different experiences with other car dealers so I absolutely appreciate Porsche. Well done!
– Mr R

One of our Classiche customers, Mr T, who owns a Ferrari 456 GTM, wrote in to applaud Ally for his attention to detail and dexterity in finding him extremely hard to locate parts for his car.

Mr T has been a customer for many years and always provides us with challenges due to the nature and age of cars that he runs. Ally always ensures that he exhausts every possibility to satisfy Mr T’s requirements and continue to give him great service.

I wish to record my gratitude and appreciation of the great assistance provided by Ally Purves in the pursuit of Ferrari parts for my 456GTM. As you will be aware, many of the genuine factory parts for earlier cars are becoming scarce and often prove difficult to locate. However, Ally is always helpful and resourceful in the pursuit of such hard-to-find parts, and it is important Graypaul recognizes his efforts on behalf of a long-standing and (wherever possible) loyal customer.
– Mr T