We recently received this email from a very happy customer, well done Ashley!

Originally, my vehicle was planned for a collection and delivery, but Ashley was keen for me to see the vehicle in pristine condition and, whilst we tried very hard to find a suitable slot to return the vehicle, with the weather being so wet and changeable over the last 2 weeks, we finally decided to pick the car up from the dealership. I have to say the service and level of attention provided by Ashley and his team was excellent and I was delighted both by the service and the work carried out, particularly the detailing and the quality of the finish.

It was an added bonus to be able to visit the dealership as I hadn’t had the opportunity until now and it is obviously a very impressive showroom!

Once again, I would like to thank Ashley for the fantastic service he provided. His desire to ensure the car was handed back ‘as new’ and his passion to ensure I was completely satisfied really was superb!

We received a call from a customer that lives over 170 miles away from our dealership. This particular customer is very demanding but is an important customer to Bentley and Lamborghini Birmingham, having spent over half a million pounds with us on two cars. His concerns were that his vehicle had developed a noise that he wanted to be investigated and rectified. Due to the nature of this noise, it required for the customer to demonstrate this so we could ensure we could resolve this when the vehicle is on-site with us.

Before we arranged to go and see the customer, it would be best practice to test a comparable vehicle with the customer’s to compare. The customer’s vehicle is a Bentley Bentayga W12. The only similar vehicle we had on site had a different wheel size set up. Ross took this in his stride and offered to swap wheels from another car to enable we could do a true like for like, comparable test. Ross then offered to go over to this customer, but due to the client’s busy work schedule, we needed to be with him before 9am. The next hurdle was that the customer lives over 170 miles away, which is a four-hour drive from Bentley Birmingham to get the customer. Ross ended up leaving home at around 4am to enable he could meet the customer at their address in good time and be able to test the vehicle with them.

We managed to trace the cause of the noise and then arranged for the vehicle to be collected and returned once completed. We truly believe this is going above and beyond in order to meet our customer’s high expectations and getting it right, first time.

We recently had a customer, who lives in Jersey, enquire about having his service done on his Lamborghini Aventador SVJ at our centre. The customer decided to visit the dealership and stay in Leicester for the day. A few short weeks later, the customer called to say he had an issue with his car which he would like Lamborghini Leicester to sort, as he was so impressed with the service he received the first time.

Adam knew how inconvenient and time consuming it would be for the gentleman to travel from Jersey again so, instead, decided to go to the customer. Adam took a very early flight to Jersey to rectify the issue on the customer’s car and was back in the dealership the following morning. As you can image, the customer was over the moon and could not believe that Adam travelled all that way!

Emma found out that is was a customer’s birthday and wanted to organise some flowers for when she collected her car from service. She was also aware that this customer has recently got a dog and was understandably besotted with it. Emma spoke to the customer’s PA and discovered the dog was a male Pug.

She then placed the box of dog treats and flowers in the car with Birthday wishes from the team.

The customer was delighted with the flowers for herself and especially for Emma involving her new puppy in her Birthday celebrations.

We took a call late on a Friday evening from Mr W. His Pista wouldn’t start and he was due to go to an event at Silverstone the following day.

John spoke to Mr W and suggested he come out and see if he could get the car going for him. He attended the client’s house, checked the car and got it going. He left the car on charge overnight and the following morning returned to ensure the car would start and was ok to drive.

I just wanted to thank John for his assistance late on Friday. I appreciated the time he gave up to sort my car, going above and beyond my expectations.
– Mr W

We had a customer on the way to a golf tournament in Leicester which he had been planned for some weeks. Whilst driving down the M1 near to Leicester Forest East, he had a warning light come on and had to pull into the services as his car was overheating. He called us and explained his situation and was worried that he only had just over an hour before he teed off; Dave and Harrison put their heads together organised a loan car and Harrison left Nottingham within minutes heading to the customer whilst David let the customer know what was happening.

Harrison drove straight there and made it with 30 minutes to spare, he took the customer’s Ferrari keys, handed him the Levante keys and sent him on his way. Harry then sat and waited with the car for 4 hours on a Saturday afternoon whilst Ferrari Assist made their way to him.

He then returned with the recovery driver and made it back to work around 5pm and unloaded the customer’s car. Once the car was repaired, Harrison offered to deliver the car back personally. The customer was over the moon with how we looked after him and his vehicle.

Lisa received some exceptional customer feedback.

I felt it only right that I passed on my gratitude for the superb experience we have just had whilst purchasing a Ferrari California 30 from Maranello Egham. When I made my initial approach over the phone, I was fortunate enough to be passed to Lisa Slater, who was courteous and utterly professional throughout.

To give a little context, we have owned several specialist vehicles, most of which have been purchased from main dealers. However, the service and attention we received from Lisa surpassed (by some distance) anything that we have previously experienced with other premium marques.

The dealership is some distance from where we live and it was probably only due to Lisa’s knowledgeable, personable and professional manner that I travelled to view the car in the first place, normally I would have waited for something closer to come on the market. She was attentive without being too pushy and came across as very passionate about what she does.

I truly believe that we would have not bought the car had it not been for Lisa, because if I am honest I have never held car salesmen/women in the highest of regard and a car has had to be exceptional value for me to buy it.

The cherry on the cake for us was the collection experience that felt understated, but never the less very special, absolutely perfect for us. To reference Friends, we both still look like we’ve slept with coat hangers in our mouths, our smiles were and still are so big.

Whilst this is our first venture into the Ferrari brand, based on this experience I doubt it will be our last.

Mrs S was supposed to be taking delivery of her new Porsche but took ill and was admitted to hospital. She wasn’t sure when she was going to be able to collect the car, so Fraser took the car to the hospital for her and completed the handover there for her. He also took her a bouquet of flowers to wish her well.

She was absolutely delighted with how accommodating and thoughtful Fraser had been.

A customer turned up at the dealership recently for his annual service and, due to a technical error, the booking was not on the system and we were not expecting the customer or his car!

Eiren knew from talking to the customer that he had driven up from London so did all that she could to get the car booked in and avoid a wasted journey. The customer was thrilled with the service he received and left the below 5-star review.

A big big thank you to Eiren in service for rectifying an admin error with my booking. Having driven two hours from London to bring my car here, they were unable to find my booking. Eiren liaised with the relevant parties to sort this all out and thus not wasting my journey and time. Overall, a fantastic dealership operating at the usual Porsche standards. Front of house are also welcoming and helpful. All other staff have appeared approachable and friendly. Highly recommended.

Callum was dealing with a customer who lived locally to the dealership, he had found a car that he was really interested in but it was located in our Glasgow centre. The customer was nervous about paying a deposit before seeing the car so booked a train to Glasgow and, to his surprise, Callum accompanied him to present the car. The customer was thrilled with how keen Callum was to ensure that he had a great experience. The trip was 900 miles from start to finish! A great example of ‘Making it Special’.

The customer subsequently purchased the car and was delighted with how well it was presented when he came to collect the car!

Mr B rushed into the centre one evening in a bit of a panic; his original plans for that day were to head off on holiday, but a coolant warning light appeared on his dashboard!

Knowing Mr B was in a rush and needed to get to the airport that same evening, two of our technicians, Robin and Jory wasted no time in getting to work on Mr B’s car. Not only did Robin and Jory stay after hours to carry out a diagnostics test, but they also worked until 8pm to fix the fault and make sure Mr B was able to drive away and get to the airport on time.

Mr B was extremely grateful for Robin and Jory’s hard work and determination.

Well done Robin and Jory – this is a great example of going the Extra Mile for our customers.

Thanks to Robin and Jory for using their own time to fix my car – without them, I wouldn’t have been able to stick to my schedule and get to the airport on time.
– Mr B

One of our customers recently purchased a new Cayenne from Nigel but found the new technology challenging and he was struggling to charge his phone and use it in his car, he visited the supplier of his phone and couldn’t get what he wanted. He called into the Centre and it was Nigel’s day off so Christie helped him and explained what was required. She then organised to get him a lead for his car, went to his house, installed it and demonstrated how it works to him in a clear and simple way. He was very happy with the service provided by Christie. A good example of working as one team.

Kenneth recently sold a car to Mr M who lives in Cheltenham. The client was so delighted with the way that Kenneth dealt with him, he purchased the car and wrote a lovely comment on the website feedback form. Great service from Kenneth.

I would like to say how wonderful the service I received from your salesman Kenneth Purdon was. I drove to Edinburgh from Cheltenham to purchase my Bentley and he not only made the trip worthwhile, but he has also looked after me like a long lost friend. I can’t thank him and the dealership enough.
– Mr M