Oliver was dealing with a couple who required a lot of nurturing throughout the sales process, he took lots of time to find out about the history of the car including sourcing all of the service history and presented these on handover to the customer.

They were delighted with the service received from Oliver and sent in this email:

Oliver, I have just returned home from Nottingham with the biggest smile on my face! It was a terrific drive and I felt totally at one with the car. I simply love how it cruises quietly on the motorway and yet, when you want some action, it comes alive in sport mode. So I just wanted to thank you for making today a very special day.

Thank you for your patience with me, thank you for helping me on all the paperwork, and thank you for what I can only describe as the whole experience of buying a car at Aston Martin Nottingham. I really appreciate your attention to all the requests I made and for both myself and Teresa, it was a first-class handover. In short, a day I will cherish and remember for a very long time.

Satinder organised a collection of unwanted clothes for a women’s domestic abuse refuge called Gilgal Birmingham.

Women and children who are trying to escape from an environment of domestic abuse, find solace in this secret refuge that will house them while they try to figure out their next move.

Satinder got the entire team at Bentley & Lamborghini to bring in their unwanted clothes and toys to be donated to the refuge, which was greatly received.

Mr & Mrs J recently came into the dealership with an issue regarding their tracker. Paul jumped straight onto this and ensured the car was rectified quickly and efficiently.

The customer was so happy he left the following comments:

I visited here yesterday to get advice on a tracker issue on my Bentley V8 GTs. A huge thanks to Paul Malinowski for helping me and inspiring me to become a loyal customer. It is a breath of fresh air to experience such an honest and open approach at Bentley Leicester and I congratulate them on their great choice of young staff to represent them. Looking forward to booking my next service with you.

The customer posted the following online to a very large Forum of McLaren Owners:

Sam at McLaren Manchester just looked after me during my car’s first service. Belting Customer Approach from Sam and his team and treated me as a really important McLaren Club member. So for anyone in need of a McLaren service do not hesitate to use this chap and the team at McLaren Manchester.

One of our top clients, Mr S, broke down in his 812 in Birmingham. Ferrari assistance were going to take 3 hours to arrive. Liam, off his own back, got a jump pack and drove to Birmingham to get the customer started. However, the one jump pack was not powerful enough to start the car. On the way to assist Mr S, Liam passed an AA assistance patrolman. He found the AA man and asked him for help. Between Liam and the AA, he managed to get the car started so he could get on his way after his lunch in Birmingham.

The customer was very grateful that Liam had come out and sorted the car as otherwise he’d have been stranded for hours.

Late one afternoon we had a Mr A call in very worried as he had a puncture and was stranded on a sharp bend. Mr A had spoken to Maserati Assistance who said they couldn’t get to him for 3-4 hours. Amy listened to customer’s issues and quickly responded by asking him where he was so we could locate him, then told Mr A not to worry, we would help.

Amy then went to speak with our technicians and Harrison offered to go out and swap the wheel on Mr A’s car even though he had already finished for the day.

Harrison asked if we could borrow a wheel from a car here, then went out to help the customer. By the time the car was mobile again, it was already 7 pm the customer said he wanted to drop the car with us to get the tyre changed. The problem then was the customer was stranded here as we didn’t have a tyre available, the customer said no problem I will get a taxi but Harrison said no don’t get a taxi I will give you a lift home.

The customer was blown away that we recovered him and went the extra mile to take him home.

Ray literally went the extra mile for this customer.

Ray followed up an enquiry made to our dealership from a customer that lives in Bristol, as their local dealership had recently closed. Due to the distance, they were unable to travel to us to view the Levante that they were interested in due to work commitments and childcare.

Ray took the initiative to take a Levante to Bristol and meet the family at a shopping centre where they were during that day. They both got to not only view the car but managed a short test drive whilst the other minded the children. As Maranello is a 100-mile drive, Ray even thought to take a car cleaning kit, so on arrival, he could personally make the Maserati look ‘NEW’ for the viewing!

Neil’s customer Mrs F was picking up her new car and while going through the process had mentioned that it was her birthday on the day she was collecting. With this in mind, Neil got birthday balloons for her and put them under the cover along with the car. When she pulled the cover off to reveal her car, all the balloons popped up and she was absolutely delighted. Neil also got her a birthday cake which she was thrilled with. Neil managed to make an already special day even more special.

Well done Neil!

We received the feedback below from 2 delighted customers who rated Jas 10 out of 10 from start to finish. Well done Jas!

Once again it has been a pleasure in the purchase of our used Porsche and even more so with the added benefit of your expertise, professional attention to our requests and friendly help and advice.

The whole experience from the beginning of the phone call to yourself, too the hand over of the vehicle to my Wife Marian, you made it special.

We received the email below from a customer, Stephen gets regular positive feedback from customers just like this.

Well done Stephen!

Today I awoke to find my new 992 dead as a dodo on my drive. Rather than phone for recovery, and because my car had been in your repair garage the week before, I thought I would drop a line to Stephen Barr to see if I was doing something wrong. Stephen talked me through the opening process but, unfortunately, nothing we tried worked, not even manually opening the car. Additionally, I have had an ongoing problem where I couldn’t program the home link system in my car to open the gate even though I had ascertained all the correct receivers were installed. It is worth noting that there is no comprehensive UK version of the programming guide for the 992 as the programming is through the PCM.

Stephen insisted he come over and quickly arrived and began to reawaken my car which, after a bit of work, he did very successfully. Adding to this, I discovered over Xmas Stephen had contacted some colleagues in Australia who had provided a separate guide and approach to program the home link device. Stephen diligently started to try and program the door opener and hey presto after a few failed attempts it worked.

I wanted to write to you to express how impressed and pleased I am with the way Stephen has supported and dealt with the few issues on my car. He is a credit to Porsche and Mid-Sussex Porsche and I certainly will be happy to come back time and time again knowing you have such amazing staff. Please pass on my sincere thanks and appreciation for everything he has done.

During January, four students from Potterspury Lodge, who are huge Porsche fans, were invited to spend the morning at Porsche Centre Silverstone.

Mark took time out of his already incredibly busy day to provide the students with an in-depth and informative tour of the new showroom and workshop. As well as a Q&A session, Mark allowed the students to get inside their favourite cars and get a good feel for what it’s like to be behind the wheel of a Porsche.

At the end of the visit, Mark gave each student a goody bag filled with a selection of items from the Porsche Shop to take away with them. The students loved Mark’s enthusiasm and the experience was fantastic.

Well done Mark.

Chantelle was new to Porsche and Porsche Solihull, having only joined us in November 2019. In her first 3 months, she has quickly learnt the Sytner and Porsche way of delighting our customers and we have received some great feedback from a number of customers, an example of which is below. I am sure she will continue to develop and delight our customers for some time to come. Well done Chantelle keep up the great work.

Previously my Porsche was maintained by Wolverhampton until I had a breakdown issue (repeated despite Wolverhampton twice addressing the fault) and was in close proximity to Solihull... I can honestly say the level of service and quality of the work done at Solihull is exceptional. I have not had to return the vehicle following any work carried out, faults have not resurfaced. The courtesy valeting following extensive work is done with very high attention to detail, it softens the blow of the bill a little. Thanks, Porsche Centre Solihull!
– Miss G

Mr T contacted us after an unfortunate experience with another Porsche Centre. He had an issue with the engine on his GT3 and wasn’t happy with the service he had received, and felt that his concerns hadn’t been listened to and his car was returned to him with no apparent fault.

As soon as he contacted our Centre, he was looked after and his concerns were taken into consideration by the Service Team. Mark, who was working on his car, kept sending updates on what was being done and what was the cause of the problem. The engine had to be replaced but Mr T got his car back within a week and he was so pleased that Mark and the team took interest in the fact that he usually takes his car on track days so it made it easier to identify the fault a lot quicker.

Later the team found that Mr T is actually a popular Youtuber who has since then shared a video about his experience and the process that his car went through at the Centre and so far this has been viewed and shared by over 7,500 people who will hear about Mark’s good work.

Mark joined our team as an apprentice 3 years ago and has shown an amazing passion for Porsche as well as for completing complex work on customer cars and is now one of our more talented Porsche Trained Technicians.

Well done Mark!