Sam consistently receives exceptional  Trust Pilot reviews – here are just two:-

I purchased a 720s Coupe from McLaren Manchester and have my service work carried out by them. I found their service to be excellent. Particular mention for Sam Britland-Jones, I find him to be knowledgeable, very helpful and his communication is always perfect, a real pleasure to deal with.

What a great experience, Sam provided an exceptional service and has vast knowledge and experience with the McLaren brand. Definitely going back for all our service work

Toni was greeting our customer, Mr W whose Porsche Macan was booked into the workshop. On his arrival at the Centre, Toni noticed Mr W glancing at a Panamera 4S E-hybrid, which he mentioned was his dream car and he hopes to purchase in the future.

During their conversation, Toni noticed Mr W seemed to be feeling down, which she responded to with a smile and a friendly, “How are you Mr W?” He mentioned it was lovely for her to ask this, however, Toni sadly learned that the customer’s wife had sadly passed away and he was finding things difficult. Thinking of what we could do to make him feel special at our Centre Toni explained she was going to collect the courtesy car keys (which she already had collected), and in fact, she was going to switch the courtesy car from a Cayman to the Panamera 4S E-hybrid for Mr W to enjoy his dream car whilst his car was getting fixed.

When Toni handed over the keys for the Panamera 4S E-hybrid, Mr W was delighted with this gesture and couldn’t believe he would be driving his dream car.

Fraser had a special hand over planned for his customer Mr G who purchased a Porsche Cayenne as a gift to his wife, the perfect luxurious family car, as their twin babies would be arriving in the near future.

On the day the car was arranged to be collected Mr G called Fraser to say they could not make the collection as Mrs G was now in labour at the hospital. Knowing the thoughtfulness and detail Mr G had planned, Fraser decided to make a video to bring the Showroom handover experience to the couple. This allowed Mr G to show the thoughtful reveal he had planned to his wife. As the Porsche car cover fell from the car the video unveiled the sparkling white Porsche Cayenne with a huge red bow on the centre, a beautiful bouquet of flowers and a friendly congratulations message from Fraser.

Mr G thanked Fraser for continuing to make his wife’s gift extra special and also for remembering the big red bow on the car, something Mr G had requested for the handover. The couple were delighted with the video and with Fraser’s efforts to add to their special day with a heart-warming congratulations message on the birth of their twins.

I wanted to nominate Andy Baker one of our Technicians for going beyond the call of duty.

We received a call from David Harrington regarding a very good customer of the Group whose wife’s car had a flat battery.

The customer had bought a 911 from Guildford (because we didn’t have one available at the time) and contacted them to organise Porsche assist to go out to her. They diagnosed that it needed a new battery but the driver wouldn’t recover it and Guildford said they couldn’t do anything for them because they were too busy.

Michael Elliott phoned the customer and Andy Baker volunteered to drive to their house (45 minutes away) after work and fit a new battery and drop off a battery trickle charger for them.

As the battery had not been kept topped up due to lack of use, it wasn’t covered under warranty. We fitted a new battery for them and paid for it as a gift.

Andy deserves recognition as he really helped the customer out when her selling dealer wasn’t willing to help.

Thank you, Andy.

Harry Wallace took an enquiry on a stock Maserati Ghibli, building fantastic rapport with the customer and getting to know him really well.

Taking Mr C on the journey towards his First Maserati purchase, Harry established that the customer previously owned a private number plate “S20 OUP” bought for him by his wife, who had since sadly passed away. This private plate was lost during his last BMW purchase as the selling dealership failed to help the customer retain the plate on time, despite agreeing to do so.

Struck by how emotionally attached Mr C was to this plate, Harry set about searching for an alternative and managed to source the plate “S21 OUP” that would fit perfectly on his brand new “21” registered Maserati Ghibli. The plate was fitted to the customer’s car in time for collection and was a heart-warming (and tear-jerking) surprise when all was revealed from under the showroom cover.

This exceptional level of service is the essence of Making it Special with Harry and the team going above and beyond to give Mr C a truly unforgettable experience. Needless to say, the customer was elated at his entire Maserati experience and Graypaul Edinburgh has a customer for life.

The customer couldn’t make any comments as he was, in his words “Speechless” he mentioned he thought he was “Just collecting another car”. Mr C was truly blown away by this experience.