Neil has been nominated by the Sales team for going above and beyond.

We had a loyal customer call us last week in a panic as he had hit something on the motorway and it had scratched the front bumper of his Maserati and marked the side of the car. The client had promised to take a friend of the family to her wedding in it at the weekend and wanted the car to look its best. I explained to him to come past on the Friday afternoon before the wedding and we would try to rectify the car as best we could.

He came in late on the Friday afternoon. It was month-end  – we were having a really busy day with handovers on the Friday and on the Saturday, which Neil was getting ready. I was tied up with a handover and Neil took it upon himself to go and see the client and got him to show him the marks on the car. Neil then went and basically did a full valet and mopped and polished the damaged areas. The client was blown away by how much work Neil did and how good the car looked.

The wedding lift went ahead as planned and everyone loved her wedding car. Neil came in early Saturday morning to catch up on the cars going out that day.

I cant believe that Neil went above and beyond to get my car ready for the wedding. I was gutted when the accident happened and worried about letting people down.This really shows what a great team you guys have, thank you so much to Neil.
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Kate had a customer in for servicing and some repairs and she had been trying to get hold of him for a couple of days without success.

When she finally made contact with him he was in hospital having suffered a minor stroke!
Obviously, he couldn’t take delivery of his car that day but was hoping to be back at home on Friday.

Once Kate confirmed that to be the case and what time he’d be home, she arranged for the drivers to drop his car on his drive prior to him returning home. Kate bought a get well soon card for him and organised a little hamper of Bentley goodies and chocolates that were left on his doorstep ready for his arrival home.

If nothing else it’s a nice surprise for him that will hopefully raise a smile when he gets home.

Sean wanted to do something special for a family who have been great customers and friends of the Centre for many years and are going through a very difficult time. On the family’s latest visit to the Showroom, Mr D was purchasing a new car for his wife, Sean noticed a significant difference in Mr D’s physical appearance and sadly learned his health was deteriorating due to a brain tumour. This came as devastating news to Sean as he had got to know the family and as he says, “you couldn’t meet nicer people”.

The family had become friends of many people within the Centre throughout the years and it came as a huge shock to everyone. Sean set out to create a memorable experience for the family on behalf of Porsche Centre Glasgow and decided to organise a Drive out Day. Alongside our GSM, Sean carefully handpicked a group of eight customers including Mr D, his wife and two daughters. Sean organised the Loch Fyne Oyster Bar for lunch, booking out one of the dining rooms that looks over the water for the event. The Centre provided a Porsche Taycan for each couple/family to make the experience unique by driving Porsche’s fully electric car for the first time. We drove through Loch Lomond to take in the scenic views stopping for a picture with the stunning backdrop.

Sean learned more about Mr D’s condition on the day out and also the work the whole family do on behalf of the Charity close to them. Sean and our GSM organised prizes for a charity golf event the family had organised including a Porsche Golf Bag, Porsche Golf Towel and Porsche Golf Balls to be auctioned.

The family thanked the Centre for everyone’s thoughtfulness and generosity and most of all Sean for pulling everything together and creating a fantastic day out for the family.

Tim Campbell tried to book his car in with Porsche centre Silverstone and at the time could not get through to the service team – we were the 3rd centre he had called and due to lock down all centres were busy. He left a 1 star google review and was not happy.

Anna Brown spoke to the customer and booked him in. We then updated the customer daily and exceeded all expectations with his visit. From this visit with his Turbo S he brought in his Cayenne s (spent another £2400) and booked his Cayenne Turbo for a further £3000 worth of work.

The customer has been delighted with experience and now left a 5* google review as well as nominating us as his new dealership.

Tim CampbellTim CampbellLocal Guide·28 reviews·143 photos20 hours agoNewRecently booked in for service and a few other jobs. Very happy with the customer service and work performed.Silverstone is by far the best official Porsche centre I've used, worth the extra trip for me vs local dealers and offers good value for money compared to independents.Friendly staff and hassle free. I can highly recommend you give these guys a call.
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A gentleman from Manchester came into the showroom one Friday with his three young Grandchildren who are Porsche mad. The reason he was visiting Solihull was that they were all attending a relative’s funeral locally so he wanted to cheer the kids up. He ended up contacting me and wanted to emphasise how delighted he was with the front of house and how welcoming everyone in the business was, particularly Maureen who showed the kids upstairs to take photos of the cars, arranged Porsche Caps & Chocolates with no pressure and in his own words got a great vibe in the business and all of the staff that were so welcoming.

He visited Porsche Chester the following morning (his local Centre) as a previous customer of theirs wanting to place an order on a 911 after looking at our Showroom car. They declined to let him look around and would not open the car in the showroom as he didn’t have a prior appointment… He has now placed his order through Solihull on a new 911 factory order due to the care and attention received from Maureen and the front of house team.

Please see below feedback from Mr J. Holly has provided a fantastic service here taking care of Mr J’s Bentley from start to finish.

I would like to take this opportunity to provide you with some feedback following a recent visit to your Bentley Service Centre in Edinburgh. My Dad has been a driver of Audi, Jaguar and Mercedes for as long as I can remember.

In August 2020 my Step Mum passed away and left my Dad devastated. He spoke to me about trading in his car and my step mum’s car and purchasing one car (I have been in the motor trade for over 30 years, 10 of them as a Service Manager with Mercedes and Jaguar). Our discussions led to my Dad deciding to buy something ‘special’ and so he purchased a pre-owned Bentley Flying Spur (2011 model) from Kenneth Purdon at Bentley Edinburgh in October 2020.

Kenneth provided an outstanding purchase experience for my Dad and made everything extremely easy for him despite the Covid restrictions in place at the time. The car, which was purchased unseen, was better than the photos we had been provided with and it was immaculately presented upon collection. It was fantastic to see Dad smile all the way home, driving his new vehicle.

Fast forward to last week and the engine emission control lamp illuminated which caused great concern for Dad. He has been shielding since Feb 2020 with only a few trips out of the house in that time and he lives nearly 100 miles away from the Edinburgh dealership (I am 150 miles away from Dad so couldn’t help much). I contacted the Edinburgh Service Centre and spoke to Holly who took control of the situation, organised a technician to visit the car at my Dads house and then to have the car uplifted in an enclosed trailer and transported to Edinburgh and also supplied a replacement vehicle. Holly kept me informed of the progress of the vehicle on a daily basis, which allowed me to keep my Dad up to speed without him worrying about the car.

Once the repair was completed Holly organised to deliver the car back to Dad, by trailer. I cannot praise her highly enough for the way she dealt with the matter and the first class service she provided. In my career as a Service Manager I know how easy it is to complain when things go wrong, and the opportunity that it creates to improve the business. However, I always appreciated it more when a client took the time to send a message of thanks, and witness the teams reaction to it.

In closing I wanted to let you know what a fantastic team you have at Bentley Edinburgh and that we look forward to building a long relationship with you and the Bentley brand.