Over the past 2 years a customer Lord Royale has become a friend of the dealership regularly visiting Sam for a coffee. A few months ago he purchased a ride on McLaren 720 for his Granddaughter as a present. Before he had the chance to give the gift they suffered a tragic suicide in the family. Lord Royale and his family were devastated. On one of his weekly coffee visit 2 weeks ago Sam reminded Lord Royale of the ride on car for his granddaughter and suggested they make a fuss of his Granddaughter and create a special handover. This quickly escalated into the ride on car being built up and delivered to the McLaren showroom for the Granddaughter’s 3rd birthday. Sam and Julie purchased balloons, a caterpillar cake and banners and even put her own private number plate on the ride on McLaren. This morning the Granddaughter, her parents and Lord Royale were invited to the McLaren showroom where Sam and Julie unveiled the 720 ride on. Hazel, the granddaughter was absolutely delighted and there wasn’t a dry eye in the showroom. What made it even more special for Sam was Lord Royale’s daughter actually pulled Sam to one side and thanked him for looking after her Dad who since the suicide has been extremely lonely and really appreciates the time he gets to spend at the dealership.

Nigel Haynes had a good client contact him to see if he could help. The client had a new car that was due to arrive but had been delayed, which meant that he could not take his son to his School Prom night. He asked Nigel if he could help. Without hesitation, Nigel agreed and volunteered his time. On the evening Nigel took one of the Demonstrators over to the client and acted as chauffeur joining the parade of supercars at the prom. The client was over the moon as it meant he kept his promise to his son.
After the event, Nigel drove back to the dealership returning the demonstrator.

Mr Hancock had come to visit the dealership Friday to see a car he was interested in in our showroom. He liked the car and went ahead starting the process in sales by the time he was all completed it was around 6 pm and arranged the collect his new car next week. Mr Hancock then left the dealership in his Bentley heading home, around 6:30 pm as we were closing up we got a phone call saying he had got halfway home and had a blowout so was stuck at the side of the road. He had called the RAC who said it would be a few hours before they got there as the car would need to be recovered. David Glover who drives our transporter here overheard the conversation and offered to go and pick the car up for the customer.
David drove towards Leicester and picked the car up then drove with the trailer to drop the customer off at home and brought the car back to Nottingham where the next day we sourced a tyre and got the car repaired.

Mr Hancock said he was blown away that the driver here would do that for him and was very happy with his first experience of Graypaul.
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Porsche Centre Glasgow received an email from Mr Taylor with a delightful message regarding the excellent customer experience provided by our Service Advisor Toni Allan. As a waiting appointment, Toni ensured Mr Taylor was kept up to date with the status of his car and made sure he had refreshments throughout his wait. As a Porsche Classic fan, Toni organised a tour of our Classic corner with our Parts Manager and gave Mr Taylor a copy of the Porsche Original magazine, Porsche Classic pen and a Porsche Classic grill badge. Toni ensured Mr Taylor felt welcomed and made his visit as pleasant as possible whilst waiting.

Mr Taylor wrote:‘I took my Cayman into Porsche Glasgow.After leaving the garage with my freshly valeted car, I instantly noticed that the car was more responsive, precise and most importantly of all, more fun. I am more in love with the car than ever. Christopher is obviously highly skilled, naturally talented and perhaps a yet undiscovered genus on Porsche cars.However, I must speak of the real star in this story, and that is Toni Allan.As soon as Toni greets you, she is energetic, focused and uncannily seems to know what you will ask before the words are uttered. She is extremely intuitive, making her highly efficient, managing to deal with unexpected customers with ease and all with a smile.She moves quicker than a cheetah, but with considerably more elegant and graceful.Her customer interactive skills are unsurpassed, and she would be ideal for any Porsche promotional film clip on how to ensure the company's high ethos is delivered, not occasionally but every time.So, to sum up, as you may tire of reading this, I wish to thank Porsche Glasgow, Christopher Gilchrist and that bright star Toni Allan.’
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Our Sales Executive Martin Gallacher sold a car to Mrs Reid who explained her children, two boys and one girl, loved cars and asked if she could bring them along to the handover. She also explained that her daughter had a disability and was in a wheelchair. Martin prepared for the handover with this in mind as he wanted to make it an amazing experience for the whole family.

He moved some display cars and organised a section of the showroom to allow more privacy and accessibility for the family. As he revealed the Porsche Cayenne E-Hybrid he was just as excited to see the kids’ faces seeing their new car for the first time. To make the day even more special he asked Mr and Mrs Reid if the boys would like to be taken for a drive in our Porsche 911 demonstration car.

The family were over the moon by the customer service provided by Martin and could not thank the dealership enough for being so accommodating and welcoming.
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Akil received this amazing review from a customer and went the extra mile as you can see…..

I am compelled to write regarding my experience with my new Macan purchase, which was collected on Saturday. My every request was undertaken without exception and even the recently ordered Christmas presents were beautifully presented to me.

As some background, I was introduced to Akil Blake when my near neighbour purchased his 911 turbo Cab through your dealership. Akil was so enthusiastic in is his support with my neighbour that I thought if ever I were to purchase another Porsche I would speak with Akil. Remembering that Porsche Leicester is not my nearest dealer.

I decided that I would replace my existing 718 with a new 718 GTS and asked Akil if he would help in the process. I now have this car on order with a hopeful delivery of second-quarter 2022 and was delighted again to see Akil so supportive and enthusiastic and prepared to engage with me over many phone calls.

That said I fell out of love with my existing 2019 Macan S and decided to look for a replacement. To my complete delight, Akil was able to get me into a new Macan base without too much delay.

I write because Akil has been so professional in all my dealings with him and the dealership. I can assure you that such brilliant attention to customer service is now so difficult to find.

Please would you let him know how delighted I have been with all his great efforts to keep the two purchases on course and for all the encouragement shown to me to ensure that I order exactly what I wanted.

Following delivery, Akil has been in contact with me to ensure that I was happy with the car and its many features

Akil is a big asset to your company, but I’m sure you know this already.

Once again I congratulate you and Akil for such excellent customer service.

Stuart Cross sold our first batch of MC20s and Mr North’s car was the first one ordered and the very first car to hand over from Graypaul Maserati Edinburgh.

With the MC20 having a slightly delayed build time and delivery time Stuart had a tough job navigating these ongoing delays and keeping the customer informed and up to speed. Throughout this time he developed a very close relationship with Mr North and the experience has been nothing but 5 stars.

This MC20 was very important to Mr North as his son also helped spec it with him one evening back in February.

As the car eventually came close to arriving Stuart organised 3 very special gifts that are very unusual and bespoke for Mr North. The first was a small-scaled engine replica of the brand new Nettuno Engine designed wholly by Maserati for the MC20, the second gift was a print from a close friend of Stuart’s who made up a print of Mr Norths MC20 for his son to hang up in his room and the 3rd and final gift to Mr North…?

Stuart reached out to Klaus Bausse, the very man who designed the MC20 and requested very politely a signature on the Carbon Fibre Engine bay. Klauss was more than happy and even took a picture signing the car and sent it over to Stuart.

As you can imagine at that moment when Mr North saw all of what we had done, all of the issues of delays and waiting suddenly disappeared.

Mr North has since shared pictures with Stuart of the car on the Driveway and how much he loves his MC20.

It was a very big occasion for both ourselves, Stuart, Mr North and most importantly Mr North’s son who was very much a part of the process from start to finish.

Thank you.

Jamie

Mr North was blown away by the level of service provided despite the issues with delays.He said he felt
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