We have a very long-standing customer – Mr and Mrs Studholme who have never visited the showroom, despite buying 15 cars from us. We eventually persuaded him and his wife to visit us. Paul  and the Hosting Team arranged for lunch to be provided for them. They really enjoyed their visit and commented on how nice the quiche was that they had for lunch.

Paul was due to visit them in Boston 2 days later, so arranged with our caterers to make some additional quiche, which Paul delivered to them.

Mrs Studholme was amazed at the attention to detail shown by Paul.

As above
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Emily wanted to make the purchase of a client’s first Ferrari extra special on handover.
The client had been in several times and was born and bred from Rotherham. Whilst chatting to the client, the conversation got on to famous people from Rotherham, and the Chuckle Brothers came up. Prior to handover, Emily had ordered the client a personal video message from Paul Chuckle congratulating him on the purchase of his first Ferrari. The reaction of the client was fantastic, saying that no one had ever done anything like this for a car before and was blown away.

Congratulations to Emily for thinking outside the box of the “usual” handover gift.

Our customer has had multiple cars from Sytner, so the handover gifts become harder and harder.

He does however love Ferraris and his Granddaughters more than anything.

Lucy has arranged for two Build-a-Bears to be made for the client. She has then sent the T-Shirts away to have them stitched with the client’s granddaughters names, a Cavallino and the Tricolore.

What an amazing gift and will bring the clients love for cars and being a grandfather closer together.

Thanks
Stuart