Fantastic Job by Georgia encapsulating the Making It Special process:

Dear Nick,

I wanted to write to you to give you some feedback and to recognise some of your outstanding team at Graypaul Maserati Nottingham. My experience over the last two weeks has been the most impressive experience buying a car ever. I would like to particularly recognise Georgia Snowden who orchestrated the sales process. She was very ably supported by Emily who managed the test drive, Lee who managed and lead the team onsite and Gareth who managed the financial aspects. Everybody we met exuded pride in the dealership and created an excellent, efficient and friendly environment. Nothing was too much trouble.

I will tell the story in brief with bullet points to try to be as succinct as possible.

• Did initial research on the Maserati used car site and came across the Levante that had the colour combination and spec I was looking for after looking on and off for a while.

• My wife contacted Georgia to enquire about the panoramic roof to check if it was an opening roof. Georgia confirmed this and, unprompted sent a very nice video of the car with a focus on the roof and blind operation. No pushy follow-up, just the video and any questions contact me.

• Rang Georgia to set up a test drive which was done quickly and booked at my convenience.

• She asked in advance if we had a car to exchange as she wanted to make things easier administratively if so.

• We drove up from Reading to Nottingham and we were warmly welcomed by Lee and then met the reception staff and we were looked after with coffee by Emily at the reception desk. They created an excellent first impression and realised we had driven a good distance so they let us settle in and gave us time to enjoy coffee etc.

• Emily arrived and managed the insurance particulars and Lee advised that Georgia was on her day off but was coming in especially to meet us. That’s going the extra mile.

• The test drive was thorough and efficient with an excellent overview of the car’s features and I was able to drive on roads to get a good feel for the car.

• Back in the dealership we had another coffee and Lee completed the financial details with a fair price for my Range Rover Sport. Without being pushy he carefully explained the gap insurance and the value of GTechniq protection for the interior and exterior of the car.

• We concluded the deal and Georgia was on hand with all the paperwork to make it a smooth and seamless transaction.

• Date for the collection was agreed and four days later I arrived at the dealership for collection.

• Final paperwork was signed quickly. My Range Rover details were confirmed and then to the Reveal.

• I had a 45-minute business call I had to take so I was given a lovely private meeting room and coffee.

• I have never either buying a new or used car had a reveal where the car was fully draped and a plinth saying reserved for collection Mr and Mrs Colehan.

• The car looked stunning and the prep had been outstanding. Georgia gave me a full run through all the controls and set up my phone connection to the car and we ran through all the key settings. Ready for off.

• If that was not enough Georgia presented me with a Jo Malone gift for my wife and a Maserati mug for me.

• Journey home was fabulous and a call from Georgia 24 hours after to check all was ok was the final part of outstanding service

• Life is great with my new pride and joy, the Levante.

I wanted to write in detail and you might say… “that’s the service we give all our customers at Maserati”

For my wife and I, it was truly a unique experience so much more personal than at BMW, Mercedes Jaguar and LandRover where service is efficient and courteous but transactional. The team in Nottingham made us both feel very special, helped us buy into the Maserati brand and cultivated a special customer relationship.

I do hope that you will recognise the team for the outstanding work that they do. This was the best experience I have had buying cars over the last 35 years anywhere.

Best wishes to you and the team Nick.

Kind regards

Damian

For my wife and I, it was truly a unique experience.
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Jordan hosted 10 clients at the recent Challenge Event at Oulton Park.

Jordan did a great job of making sure everyone had a full welcome and joining pack and hosted a busy itinerary in a way that all clients enjoyed and we have had some great feedback. He followed everyone up after the weekend to thank them for coming and to ensure everyone had a great time.

Hi Jordan, Yes we did thank you .. was a late one for you so I hope you had an easy drive home as well.Thank you for inviting us! I have to say the whole experience was fantastic. The hospitality and how you managed a busy day and between guests and race control etc was exceptional. All the guests we spoke with commented on what a good job you did so thank you. It didn’t feel like a hectic schedule from our perspective, though it must have been when you looked at what was going on so well done. It was a very inspirational weekend, and great to experience a bit more of the client racing side of things. I need to understand more about the challenge series for sure, especially now as it’s close to moving over to a new GT3 car. I’ve already had a quick chat with Emily. It’s likely I’ll be in on Saturday with Brook so if you’re about I’ll see you then. Thank you again for a great experience and for being made to feel a part of the wider Ferrari family.
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