We had this email come through to the dealership early July. We had no idea who it was until we went on to CCTV and found out it was Rob. Something so simple and kind but clearly meant a lot to this person. Well done Rob!!!

I would like you, if possible, to convey my thanks to one of your employees. I’ll try to keep this bit short. At 08.30 this morning I left B&Q which is around the corner from you carrying 3 tubs of fence paint (36 litres). Not the best idea for a man of nearly 60, I was going to Honda dealership to fetch my car. At 09.00 I reached your dealership, I had to keep stopping to let my heart rate slow down and fingers to start working again. Anyway at 09.00 one of your staff was pulling away from the yard in a grey Maserati, he saw me and stopped, wound his passenger window and asked me if I was ok. I told him what I was doing and why I was struggling and he told me he thought I was having a heart attack and was checking if I needed help, he then offered to let me leave all my fence paint at the dealership so I could fetch my car and come and pick it up. All the way from B&Q to Honda I was in difficulty due to the weight and size of the tubs, (my fault for doing it) but your staff member was the only person who stopped to check on me and make sure I was alright. Please can find him and thank him. He is a credit to your company.

Mr Hill had requested through one of our hosts, Georgie, for some number plate stickers to affix a new set of plates to his car having transferred his private registration. Having been involved in getting the handover ready with the sales team, Georgia knew that the car was delayed at the factory which Mr Hill had taken very well. She also knew that his business was the breeding of birds of prey. Wanting to do something a bit more for him, she ordered a coffee table book on Falconry and sent it out to the client, and received the below email back to thank her.

Good morning, The Number Plate stickers have arrived this morning, thank you very much. A very special surprise has also arrived. WOW, WOW, WOW. It’s a book I don’t have and I will be looking forward to reading it cover to cover. Thank You and Everyone that has contributed to supplying me with a very special car. Please give my Thank You, to everyone at Graypaul Maserati. Thank You Again Richard Hill Falcon Mews Ltd
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Mr Jepson’s Taycan broke down on Thursday in Northampton. The customer was going to see his dad that evening in palliative care.

Anna drove a loan car to the customer @ 6pm in Northampton as Enterprise would not get him a car in time – and arranged collection of the customer’s car on the Friday so that he could still go to see his very sick father.

This allowed the customer to travel and see his father – he died the morning after. Mr Jepson called me specifically to thank Anna for the swift response allowing him to see his father for the last time (we are sending flowers today). Anna went out of hours and supplied the car due to the situation and felt like it really meant something to Mr Jepson.
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