On Friday 29th Bentley Assist were due to repatriate Mr Takkar’s Bentayga which had been to us for some minor rectification work. Mid-afternoon we received a call informing us that they would not be able to collect it until Mid-day on Saturday 30th. Unfortunately this was not acceptable as Mr Takkar was booked on a ferry to France on the Saturday morning. Tim Flood had already driven 350 miles that day delivering various cars back for the Bank Holiday weekend, but he volunteered to take the car back to London when he returned from his last delivery at 18.45. He drove to London and delivered the car back to a delighted Mr Takkar who could not have been more fulsome in his praise. Tim returned in our demonstrator loan car, getting home at 23.30. Tim is a great credit to the business and is always willing to out the customer first, so that we can deliver great customer service.

A customer came to the dealership for the 60th Anniversary drive out but as his Lamborghini failed was going to attend in his Range Rover so as to not miss the day. Chris offered to go out to the customer on Saturday and attempt to get it started. Chris went out and got the car started. The customer then drove and caught up with the other Lamborghinis resulting in the customer being part of the 382 recorded attendance! The customer came over to me at the event and was buzzing to have made it to the event in the car. The customer has also left a 5-star Google review.

The customer in the past had purchased a purple Rolls Royce Dawn and the customer had painted her nail to match the colour.  Renee got the colour swatch of the Aventador the customer has chosen  and then  purchased the matching colour nail polish! She then arranged for the polish to be put in a presentation box along with a picture of the customer’s Aventador!
Class act!

Handover is on the 28th of April but knowing the customer quite well she/they will be so pleased with this thoughtful gift.
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I received this email from a client regarding our unsung hero Arun who handles the storage facility and client contac.t

I’ve been a Maranello client for a while on the car sales side, only recently using your storage facility.

I have received outstanding service from Arun. Nothing is too much trouble. His knowledge and customer service are second to none. Arun is a great asset to your business.
Ross Arbuckle
Sales Director

I've been a Marenello client for a while on the car sales side, only recently using your storage facility. I have received outstanding service from Arun, nothing is too much trouble. His knowledge and customer service are second to none. Arun is a great asset to your business. Ross ArbuckleSales Director 44 (0) 118 983 3882 44 (0) 788 072 1383 rossarbuckle www.azego.co.uk
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A lady called me last week asking if we had a certain mug in stock.

It is her husband’s birthday coming up and he had just smashed it, so she wanted to replace it for him.

We didn’t have any in stock, so I got parts to order her one in.

As she lives in Kibworth, it wasn’t ideal for her to come and collect it, so I arranged for it to be a stop on the parts delivery (with help of Dave Ashford).

It finally arrived yesterday, so I thought to make it extra special, I would wrap it up

She called for me this morning after it had been delivered stating she couldn’t thank me enough and that I had gone above and beyond to help her.

It’s the little things that matter