Exceptional feedback received from Mr Mark Brown who collected a car from us in June. Not only on the survey but he emailed in to make sure the feedback was received by all. Every aspect of the sale and handover were complimented including keeping it a surprise from his wife throughout and then getting her a personalised gift for handover. On my Sales Manager follow up call he could not have been more pleased with the whole experience and also commented about the night and day contrast from his last experience when dealing with Porsche Nottingham. Already looking forward to buying his next one with us. Great work from Akil

Very welcoming, and presented very wellAll staff were professional and very helpful Akil Blake was extremely accommodating and nothing was too much trouble. It was a pleasure to buy our Cayman with himAll options explained clearly, our needs were listened too and metThe handover was the best part. Akil and the other staff helped keep this a secret from my wife, as this was a surprise gift, right up until the grad reveal. He even arranged a personal gift for her tooAkil went the extra mile and then some, Akil made the handover very special and memorable
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Having known Mr Basi for a while, Chameli knew how much his late parents meant to him so decided to get a portrait of them made for him which was gifted on the handover of his New Urus Performante.

She did some groundwork first with his son to make sure it would be received well and got the green light from the family.

Chameli employed a local artist to create the picture from 2 photos which had been provided to her . When presented with the portrait Mr Basi was speechless and even shed a couple of tears, it was such a special moment which clearly meant a lot to him.
Later he shared his handover experience on his social media where he has 30k followers. Please see attached for the images and kind words he shared.

Thank you for the portrait of my parents presented when I collected my cars. A true act of class and you have shown me that genuine friendship knows no bounds and that the true generosity and thought springs from the well of a selfless heart. This to me was incomparable to the cars and everything else, simply priceless, thank you.
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A male customer approached Graypaul Birmingham and said that he was interested in buying a car for his girlfriend. Francesca phoned them and discussed their wants in a Ferrari and they decided to drive one of our Ferrari Approved Portofinos! The girlfriend and her sister came in to drive the car and absolutely fell in love. The male customer was the main decision maker so he called up Francesca and said that he wanted to purchase the car, but for it to be a SURPRISE! He then told his girlfriend that someone else had purchased the car and said they needed to look into other options. Francesca spoke to the girlfriend every day for 10 days discussing other car options and essentially was ‘selling’ her other cars that she was never going to buy just to help keep the secret!! Francesca then set up a date for the male customer, girlfriend and all her family to come back in so she could test drive other models. Francesca also spent time giving recommendations for local places to eat at, as the customer was from Monaco and wanted somewhere nice to go before coming to the dealership. When they arrived, Francesca had decorated the handover bay with flowers and roses and had also purchased non-alcohol champagne and multiple bouquet of flowers, one for the girlfriend’s twin sister (so she didn’t feel left out!).

Please use this link to download photos and videos: https://we.tl/t-IyKKu30QeF

The girlfriend was completely taken aback by the surprise and cried with joy! Overall, everyone in the dealership and other customers that we have told the story said how lovely it was and we know that we have created an amazing memory for this couple.
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Just over a month ago, I received an enquiry from a local lady whose daughter has Down Syndrome and severe autism. She was asking if she could ‘rent’ a Phantom to take her daughter to her Prom.

Of course, we would never dream of ‘renting’ her anything and agreed for me to collect her daughter on Wednesday evening and for me to take her, her daughter Grace and Grace’s dad to the Prom.

Charlotte immediately volunteered to help me out, organised flowers, a prom gift and some make up for Grace and also came with me on the evening to help out – which was welcome considering there were around 60 people outside the house when we arrived – I’m pretty sure she’d have driven the Phantom herself had she been over 25!

The customer sent Charlotte & I the email below that evening, along with some lovely photos that I'm unable to attach here, but have forwarded to Lara via email. Dear Craig and Charlotte We really can’t thank you enough for the amazing evening you have given Grace (and me and Martin ). The car was amazing,  Grace absolutely loved it and you really went above and beyond with her beautiful gifts and flowers. Grace has spent a fair amount of time in and out of Great Ormond St children's hospital so tonight was a big thing for her. You made it so special. Many many thanks again. Kind regards Jo, Martin and Lady Grace
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I had a Provenance handover to my customer Mr Enda Woods. He was collecting his Dawn (777 MAK).
It had been a difficult process leading up to the handover due to some issues with how the car was acquired into the business. So I was keen for the handover to be a positive experience for the customer.

Being new myself I am still lacking knowledge in certain areas so when Mr Woods asked to lift the bonnet I asked Mike for some assistance. Without any fuss, he immediately agreed to help me and came over and answered all of the customer’s questions. Which not only reassured the customer but helped me gain some valuable knowledge too!

I wanted to make you aware as it was so helpful to me, but I have no doubt the customer went away feeling positive about his handover experience . Rhys Evans, Sales

***MANAGERS COMMENT** Rhys is a fairly new member of the team and was carrying out a handover in our workshop ( due to the showroom refurbishment) and was struggling as below Mike has only been with us since March this year from Audi, so no RR experience, but was happy to help and give his guidance from a technical background. In addition to this, Mike has also put two candidates forward for vacant roles we have had here in the last two months, leading to the successful recruitment of another technician and a Service Advisor
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