Shaun has demonstrated a real desire to make sure every customer’s vehicle is right the first time and ensure the highest level of customer satisfaction.

We have had Mr Lansdell’s Bentley in for quite a substantial amount of repairs where Mr Lansdell waited in the dealership for 3 days whilst the works were completed on his Bentley. Shaun made Mr Lansdell’s visit an enjoyable one and kept Mr Lansdell informed throughout the entire visit.

Amanda / Chris, I am pleased to be able to report, that Charlotte Bentley made it home safely. She drove like a new car, with the suspension and steering all firmed again. Amanda, my wife Alison was absolutely delighted with your lovely gifts, thank you so much, also many thanks for hosting me on site for the whole repair and overhaul event. Also many thanks to Miss Jolly for her courteous attention to my coffee needs. Please convey my grateful thanks to your technicians, Sean, Andrew Innis and the young apprentice (whose name I didn't get) for their dedication and professional workmanship in restoring my Flying Spur back to full roadworthiness again. I also offer my sincere thanks and compliment you and Chris on your professionalism in the running of your service department. I am always suitably impressed by the excellence of your Bentley showroom and the polite and friendly attitude of all the staff. It may seem like an outdated view these days, but the whole set up as displayed at Bentley Edinburgh, instils confidence in the customer, that their vehicle is in safe hands and that the quality of the care and attention is second to none. I would have no hesitation in recommending to my associates the purchase of a Bentley vehicle from Bentley Edinburgh and the superior high quality of the after sales service and maintenance provided by you. It's the people on the front line that make the difference. Many thanks again for a very pleasant experience and a valuable learning curve on my part. I am off to Houston Texas on Friday morning, to an offshore drilling rig, for a long period of carrying out maintenance on subsea well control equipment. Myself and my own engineers aim to provide a "Bentley" quality service to my clients.
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Mr Skilton was experiencing charging issues with his Taycan, Andy dealt with the customer from start to finish and worked with the customer to identify the issues. This involved visiting the exact chargers the customer uses in Maidstone and Cobham to identify if it was an issue with the car or chargers. None of these chargers were local and Andy offered to do this in his own time during the evenings. Going above and beyond is an understatement.

On 2 occasions Jamie has wowed customers who have wanted to see the workshop. Firstly, a McLaren customer came to see his McLaren being worked on by Jamie and brought along his grandson. Jamie not only explained the work carried out to the customer but made a special fuss of the grandson finding out he one day wanted to be a technician. Jamie then presented the grandson with a toy McLaren car which he keeps on his workbench. The grandson sent a lovely thank you card to Jamie.

On the second occasion, Sam Britland-Jones spotted on CCTV a young boy and his mum every night peering through the gates at the cars on site. He investigated and found out it was a local resident who has an autistic son who is fascinated with cars. Sam contacted them and told them to call in during working hours. He gave the mother & son a full tour and again, Jamie spent time with the son explaining how cars work and even letting him sit inside a McLaren Senna. Jamie again presented the son with a model car from his ramp and he was delighted.

Mr P, who had owned his new Bentley GTC for 4 weeks contacted us to say a rattle had become apparent in his driver’s side door. We arranged for Martin to attend his address to see if we could rectify the fault rather than bring the vehicle in from the Lake District.

The day after the visit was arranged Mr P rang to say a motorcyclist had knocked off his indicator lens on his driver-side wing mirror. Martin organised the replacement part to come into stock and advised he would fit it at the same time. When Martin attended Mr P’s house, he rectified the rattle and replaced the indicator lens. Martin then noticed marks on the mirror housing caused by the motorcyclist so proceeded to get some t-cut and polish from his car and clean the mirror housing.

Mr P was delighted as it looked like new again.